One:Sales and service organization:
Service network: 56 offices and maintenance station is responsible for product sales and maintenance in all parts of the country, to help users solve the supply room layout design, equipment selection and configuration, special process requirements, design free guidance equipment installation, equipment commissioning and equipment operation after tracking service, and according to the customer need to arrange for staff training, so that it can operate the equipment, processing way to master the daily use and maintenance of the knowledge and the common fault.
Comprehensively solve the user's worries. For each customer to provide fast, convenient and perfect service to ensure customer satisfaction.
Headquarters after-sales service center:
After sale installation and maintenance: contact number 0518, 82345668/0518 82345999
Accessories supply and training: contact number 0518, 82345668/0518 82345999
Fax: 051882345729 mail: sales@kuosengroup.com
Two: service commitment
After-sale service
Hospital project: our company will arrange the related personnel to participate in the equipment hoisting, installation, informing, guiding installation, equipment debugging, personnel training and so on according to the contract request.
Pharmaceutical Project: product to the user site, provide on-site inspection plan and report "SAT", "IQ2", "installation scheme", "run to confirm the scheme of OQ performance verification scheme of PQ" for users to check and confirm. According to customer confirmation of the installation and commissioning schedule requirements, our company will be in accordance with the requirements of quality and quantity, installation and debugging of equipment. Upon completion, we will train the operators at the equipment site again, so that they can operate the equipment skillfully, grasp the daily maintenance, maintenance knowledge and the treatment of common failures.  We guarantee a one year guarantee for the goods. During the warranty period, we will strictly comply with the relevant laws and regulations of People's Republic of China for after-sales service.
In the warranty period of the equipment, such as the emergence of non human factors of the fault, our company free repair and spare parts free of charge. After the goods have been checked and accepted, they will be maintained for a lifetime and arrange for professional engineers to visit the factory regularly. Respond and make solutions within 1 hours after equipment failure. The company has professional technical personnel, telephone online technical support. Assist users to solve the technical problems in the process of work.
Mode of transportation: our company has a professional logistics and distribution system, through the railway, road, shipping, shipping and so on, on time, accurate delivery of goods to the destination.